Census 2021

Important Message: 2021 Census

As you will I’m sure be aware, the national Census is taking place this month. Whilst Census Day is 21st March, local residents can complete their census from now until the Census closes on 4th May.

For the first time the Census is ‘digital first’ which means that the questionnaire is online and paper questionnaires are only available to those who specifically request one. Every household must complete the census by law as it provides the information Government needs to develop policies, plan and run public services and allocate funding correctly. This of course may present challenges for local people, but by working together we believe that we can ensure that no one is excluded from taking part in the census because of a lack of equipment, confidence or digital skills.

From now until 4th May, Citizens Advice in North & West Kent is a designated Census Support Centre for Tonbridge & Malling Borough.

This means that residents of Tonbridge & Malling who are feeling daunted by completing their census questionnaire can receive help and support from one of our fully trained team of Census Support Advisers.

We hope to be able to provide some face-to-face support before the end of the Census period, however until then, we are currently able to support local residents over the telephone in a number of ways:

* Answering specific questions people might have about the Census process or specific questions within the Census.
* Creating a new Census access code for someone who has lost their ONS letter (these should be being received by every household in the coming days).
* Talking people through step-by-step completing the Census themselves online.
* Completing the Census on someone’s behalf, by asking them the questions over the telephone and entering their answers into the online questionnaire. This process is completed live and no answers are recorded outside of the official ONS system.

All our Advisers are vetted and trained to handle personal information sensitively and in the strictest confidence. To ensure the safety of personal information, we strongly advise anyone needing help completing their questionnaire to contact their local Census Support Centre.

To speak to a Census Support Adviser, please call 0330 053 7333.
Advisers will be available on Monday – Friday 9am-4.30pm, but outside these hours please leave a message and one of the team will be in touch as soon as possible. Depending on the type of help needed and availability, we will try to help during that first call, or we can arrange an appointment time that is convenient for you.

If you have any questions about the service, please don’t hesitate to contact me, and thank you so much for your continuing support,
With best wishes
Helen

Helen Beckerson
Operations Manager
Tel: 01732 440477

Citizens Advice in North & West Kent 

 
I'm Harj, the local Census Engagement Manager for North West Kent, employed by the Office for National Statistics (ONS) and working in partnership with the local authority to raise awareness of the upcoming Census 2021 - Census Day is on Sunday 21st March which is less than a month away

Please access links for more information:


Follow @census2021 on Facebook, Twitter and Instagram and also promote social media content on your official website and SM platforms and share with stakeholders.

Warm Regards

Harj

Harj Goraya

Census Engagement Manager - North West Kent
Office for National Statistics

M. 07452 942 703
E. harjit.goraya63@field.census.gov.uk

Keep in touch:
Register for email updates about Census 2021 and/or other areas of ONS

Access census information for community partners and local authorities

 

Click the images to download the leaflets.

Census Support Poster 

Help Everyone to Take Part Leaflet

Census 2021 Your Questions Answered Leaflet

Social Media Campaign

Social Media for partners and community leaders

From discussions you have very kindly offered to promote the census and spread the word. The following content has been designed to assist in talking to your audience about the census. It explains what Census 2021 is, why it’s important to take part and what to do if you or someone you know needs help.

Ideally I would really appreciate it if weekly posts could be placed onto Facebook/Instagram and Twitter throughout February. We are now counting down the days until census day itself and are very much in the announce phase of sending our message. There will also be a large national campaign to raise awareness of the census but I am hoping to be able to reach your communities directly if possible with these posts.

I have indicated ideal dates but I appreciate that there needs to be some fluidity to link in with other messaging coming out from yourself. Ideally though it would be good to have the messages coming out in the same order even if they cannot be at the ideal time periods.

Please feel free to contact me if you have any queries or questions about any of this.

Week 1 - week commencing 1 Feb
Content Message
What the census is

Post copy - Facebook & Instagram

The census is coming on Sunday 21 March.

By filling in your census, you will help shape your community for the next 10 years.

Find out more at the Census Website

[option to tag @census2021]

Graphics - 102, 102a & 102b

Post copy -Twitter

@census2021 is coming on Sunday 21 March.

By filling in your census, you will help shape your community for the next 10 years.

Find out more at the Census Website

Graphics - 202
Week 2 - week commencing 8 Feb
Content Message
When the census is coming

Post copy - Facebook & Instagram

The census is for everyone.

It’s a unique survey that happens every 10 years and gives us a snapshot of all the people in England and Wales.

It tells us what our needs are – helping inform decisions about services, like healthcare.

Find out more at the Census Website

[option to tag @census2021]

Asset Copy - The Census is coming

Graphics - 103

Post copy -Twitter

.@census2021 is a unique survey that happens every 10 years in England and Wales.

It tells us what your needs are – helping inform decisions about services, like healthcare.

Find out more at www.census.gov.uk

Graphics - 203
Week 3 - week commencing 15 Feb
Content Message
Data and Security

Post copy - Facebook & Instagram

Your census information is protected by law.

In fact, it’s a crime for anyone to share your personal information.

Find out more at the Census Website

[option to tag @census2021]

Graphics - 105

Post copy -Twitter

Your census information is protected by law.

In fact, it’s a crime for anyone to share your personal information.

Find out more at the Census Website

Graphics - 205
Week 4 - week commencing 22 Feb
Content Message
Help and support

Post copy - Facebook & Instagram

Nearer the time, you will receive a letter with an access code to take part online.

There's plenty of help available for those who need it.

Find out more at the Census Website

[option to tag @census2021]

Graphics - 106

Post copy -Twitter

Nearer the time, you will receive a letter with an access code to take part online.

.@census2021 will provide plenty of help to those who need it.

Find out more at the Census Website

Graphics - 206