Urbaser - New Waste Contractors

Published: 06 March 2019

Updated 06/03/19

New Waste Services Contract (Power Point)
New Waste Services Contract (PDF)
Urbaser Leaflet - Introducing your new recycling, waste & street cleaning service provider

Updated 28/02/19

The Council’s new Waste & Recycling Contract starts tomorrow. Our new contractor, Urbaser will be taking over from the existing contractor (Veolia).

In terms of the public, there will be no change to the service they receive, except for the livery on the vehicles changing and the staff appearing in new orange uniforms. As you will be aware from updates to the Parish Partnership Panel, this is a joint contract with Tunbridge Wells Borough Council, although the service in Tunbridge Wells does not start until 30th March.

During this week every Borough resident should be receiving an introductory leaflet from Urbaser and the Council explaining the change and also drawing attention to the new service improvements being introduced from 30th September 2019. If you have not received the leaflet please let me know so we can check with the distribution company. A separate leaflet explaining the new service improvements is being sent out with Council Tax bills next month.

If you are aware of any problems with the new contract please advise your residents to contact the Waste Team by email (www.tmbc.gov.uk/recycleforall) or by phone (01732 876147).


This is an introductory leaflet from our contractor, Urbaser, to introduce themselves, advise that although the contract starts on 1st March collections will remain the same until 30 September and to continue to recycle using the existing services until then. It also gives information on when residents can sign up for the garden waste service.

We will also be collecting on all Bank Holidays (except Christmas and New Year) so residents will need to put their bins out on their usual collection days over Easter.

TMBC New Waste Services Contract

Published: 31 January 2019

TMBC New Waste Services Contract

On 04 March 2019, we have arranged for TMBC to come and tell us more about the new waste services contract. All are welcome to the meeting which will take place in the Jubilee Hall Committee / Meeting Room at 7.00 p.m.